O2 USB Modem Stick - FAQ's

Mac OS X: 10.4 or higher
Hard Drive Space: 64MB
RAM: 1 GB

Windows: XP Service Pack 1-3 (32 bit) or Vista (32 bit)
Intel Processor: 500Mhz and above
System Memory: 128MB (XP) or 512MB (Vista)
Hard Disk Space: 150MB
RAM: 1 GB
Internet Explorer 6.0 Service Pack 1 or higher
Video: 256 colours and 800x600 resolution

Windows 2000 is not supported

Click here to check the coverage in your postal code.

Currently, typical home broadband speeds are up to 8 Mbps, which is faster than 3G broadband, however the browsing experience is very similar. For the foreseeable future, fixed line broadband speeds are likely to remain faster than mobile broadband speeds however mobile broadband has the advantage that the user is not tied to a single location.

No, it isn’t. The speed you get will depend on how far away you are from a transmitter, the number of people using the network and the type of network you're connected to. As the networks improve, you will automatically connect to the fastest network available.

You can use Connection Manager to help you understand how much data you are using on the different networks. Look in Tools > Help > Log, and set the counter to which data network you want to use. The O2 data network will be shown as O2 UK. This count is per calendar month, and may not align to Pay Monthly customers’ billing day, but will give you an indicative view of how much you are using. Remember to select the option to view 'this months data usage'. Various factors, including other programmes running on your computer (e.g. automatic updates or compression software) may cause differences between the amount of data shown as transferred in the Usage Window and the transfer actually recorded by mobile networks. These differences may sometimes be substantial. Your monthly invoice is the only accurate record of usage.

The service is designed to be individual to a specified user. However, you can use the USB Modem in other laptops if needs be. Connection Manager will need to be installed and you will still have the same data allowance - regardless of how many laptops you use. All usage will be combined on the single invoice.

You may experience slow download speeds for a number of reasons, including:
a) Slow web sites - if you are browsing to a web site with a high number of visitors, you may find that it is unable to respond. You may see an error message or the site may be extremely slow. It may be best to visit the site during off peak times.
b) Programs running on the computer may be using an Internet connection in the background, for example Windows Update or anti virus software.
c) If there's a large number of users trying to access the Internet at the same time you may experience slow download speeds due to heavy network traffic. You may want to try using the service during off peak hours.
d) You may receive a slow service if your network coverage is poor. You should try moving the location of your mobile connect card or USB modem to a location with better coverage (for example, by a window) to check if this is the cause.
The flashing lights on the modem show you which network (GPRS, 3G, HSDPA) you are using when data is transferred.

It is likely this version of Connection Manager isn't compatible with the USB modem. You can check which version you already have in Connection Manager via Tools > Help > About. The correct versions that work with the O2 USB Modem are 3.2 R1 (281) or 3.2 R1 (312) . If you have the wrong version you need to uninstall it and then install the new version from the USB Modem.

Connection Manager may already be launched. The "-" and "x" buttons minimise Connection Manager to your Task Bar or System Tray but leave Connection Manager running. If you click on the Connection Manager icon in your System Tray it will appear on your screen.

Yes. You can change this setting by choosing Tools > Options > Preferences > General Prompts.

Wi-Fi is a different type of network allowing users to connect to the internet wirelessly. Wi-Fi is generally the fastest network that the customer can connect to over Mobile Broadband

A Wi-Fi hotspot is an internet access point in a public location such as a café or hotel where you can connect to the internet at broadband speed using a Wi-Fi enabled device. They broadcast a wireless frequency that connects your equipment to the location's internet connection.

The Cloud is the name of the Wi-Fi network allowing O2 users to connect to the internet wirelessly.

There is a simple, one time, registration process. You have to go to a Cloud hotspot and Connection Manager will automatically launch the O2/Cloud landing page. You will need to enter the mobile phone number of your Mobile Broadband SIM and you will be registered. From then on you will automatically be connected to The Cloud when you are in a Cloud hotspot area.

The two main reasons for error messages are that you have input your Mobile Broadband number incorrectly or you already have a device registered to that number. For the latter, you should text WiFi to 2121 (you can do this from Connection Manager, provided you are connected to the O2 data network). This clears any validation of your Mobile Broadband SIM number to your laptop. This can take up to 30 minutes to do. After this you will need to reconnect to Wi-Fi. This re-connect will take you back to The Cloud landing page to register. Customers using a MAC will need to contact customer service to reset.

It will be posted to you and the Direct Debit will be taken on or around the 22nd of every month.

If you are taking the USB Modem as an individual we will require a signed Direct Debit mandate.

Please note, consumer credit checks will be performed. If you wish to set up a company account, we simply require an official purchase order showing your company registration number to facilitate a credit check.

24 months

Yes. Roamed usage in the EU countries is charged at £2.70 per MB; usage in the rest of the World is charged at £6.50 per MB

You will be charged 3p per MB used outside the initial 1GB or 2GB allowance

All prices quoted are subject to VAT at the prevailing rate (currently 20%)

Unfortunately O2 do not offer the facility to carry forward unused data.

Adam Phones include a 14-day money back guarantee if the device is returned in the same condition as it was sent and in its original packaging.

• 1000 average length text-only emails
• 2 minutes of an MP3 file
• A 25 page Word document
• A 20 slide basic PowerPoint presentation
• 30 emails with one page Word attachment
• 25 Internet pages (quantity varies by size)

Plug and Play (PnP) is a computer feature that allows the addition of a new device (e.g. Memory card, USB Memory Stick, USB WiFi adaptors), without requiring reconfiguration or manual installation of device drivers or causing physical or electrical damage.