The concept of Unified Communications is gaining wide acceptance in many enterprises
of all sizes and business sectors. The main business driver spurring such increasing
take up is the need to maximise effectiveness and efficiencies across all existing
communications transactions.
Improved efficiencies
As it stands, a customer wishing to communicate with your company employee sends
them either an email, telephones them, either on a landline or mobile and may also
have to leave a voicemail. The value of time lost in waiting for such a response
can be measured in a potential lost business opportunity.
In contrast, by deploying a unified approach to your communications your colleagues
can communicate with each other but also their partners, suppliers and customers
through a single communications interface. With a unified solution in place, the
individual wanting to get in touch can do so in the most efficient way and through
a medium made available by the recipient, (telephone mobile or landline, email,
IM, video conferencing etc).
Clearly, the whole process is faster, streamlined and based on real-time availability
to communicate. Unified Communications really does bring an enhanced and more collaborative
way of communicating and working together one step closer.
Improved productivity and workflow
A unified approach to business communication can also improve workflow; speed up
decision making times across every level of the company. It can provide significant
gains in productivity. For example, an employee working remotely or in another office
can view a document in real time – and if they need to authorise, sign off or provide
feedback they can reach the recipient in a number of ways, such as IM, video call,
land line, however the colleague has highlighted as the best way of getting hold
of them. The whole process can eliminate the stop and start approach that many of
today’s working practices facilitate. There is no doubt that a more fluid resolution
to decision making done in real time is going to improve efficiencies across the
business.
Enhanced customer service and cost efficiencies
In the same way, for customers a unified solution can dramatically improve the speed
of response and quality of the service and support they receive. A sales person
can react to an enquiry in real time and expedite the sales process from enquiry
through to final order, an invoice can be queried, a quote quickly secured and so
on.
Talk to
us today and discover how Adam Phones can assist you with your connectivity needs.